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Welcome
On behalf of the team I thank you for choosing to stay at Wyndhamere Motel and wish you an enjoyable stay.
Wyndhamere Motel is ideally located in the heart of Shepparton. Situated in the famous food bowl of Victoria, our Goulburn Valley accommodation is close to a great selection of cafes, restaurants and wineries, while fantastic local attractions like Kid’s Town, Aquamoves, Victoria Park Lake and Shepparton Art Museum are within quick and easy reach.
This guest information is designed to assist you with useful information and services to help ensure your visit is a memorable one.
The motel team is on hand to assist with any matter and will be pleased to offer advice as to your itinerary here in Shepparton.
Please contact reception in person or by dialing ‘9’ for assistance.
We value your patronage within our motel and we trust your stay with us will be a most pleasant one. We would also greatly appreciate any feedback you may have to ensure the motel continues to facilitate the best possible experience for our guests.
We look forward to welcoming you again on your return to Shepparton.
Warm regards,
Ted Matthews
Manager
GUEST INFORMATION
RECEPTION
To contact Reception please dial 9 from your room phone or (03) 5821 3088 from your mobile device.
ACCOUNTS
Accounts are issued on departure and are due for payment immediately. Surcharges may apply for credit card payments (see Credit Cards).
AIR CONDITIONING/HEATING
Your room is individually equipped with reverse cycle air conditioning. If the air conditioner is not operating correctly, firstly check that the correct mode has been selected. There is a mode button on the control unit (or remote control) which can change the unit from heating to cooling. For any further instructions, please contact reception.
ATM
The closet ATM is located at the ANZ Bank on the corner of Fryers Street and Wyndham Street.
BLANKETS
Blankets are located in the wardrobe. For an extra blanket, please dial 9.
BREAKFAST
Boxed Breakfast packs are available from reception at a cost of $16.95
BUSINESS SERVICES
Photocopying, faxing and printing services are available at reception (additional charges apply).
CANCELLATION
Should it be necessary to cancel or amend your reservation, please contact reception.
CAR PARKING
Please enjoy complimentary access to our guest carpark. There are limited parking spaces available in front of corresponding rooms.
CHECK-IN/ CHECK-OUT
Check-in time is 2.00pm.
Check-out time is 10.00am.
If you wish to extend beyond this time, please contact reception (additional charges may apply).
CHEMIST
Chemist Warehouse Open 24 hours
425 Wyndham Street, Shepparton
(03) 5821 6000
CONFERENCE FACILITIES
Meeting room facilities are available on premise. Please see reception for further information
CREDIT CARDS
We accept most major credit cards:
VISA/MasterCard – 1.3% surcharge
AMEX – 1.3% surcharge
Diners Club – 1.3% surcharge
DINING
Angus & Co Bar & grill is our onsite restaurant – menu and further information available here
DOCTOR
Shepparton Lister House Medical Centre
56-60 Nixon Street, Shepparton
(03) 5831 2333
DRY CLEANING
A same-day dry cleaning service is available to guests Monday – Friday.
Please use the bag provided in your wardrobe. Collection must be received by reception before 9.00am on required day. Please contact reception to arrange this service (additional charges apply).
GUEST AMENITIES
The hotel provides amenities for you to use in your en-suite bathroom. For extra or forgotten items, a limited supply of additional toiletries are available from reception or house keeping.
HOUSEKEEPING
For extra blankets, sewing kits or any assistance please contact reception. If you do not require your room to be serviced, please place the ‘Do Not Disturb’ sign on the outside of your door for our staff to see or notify reception.
IRON/IRONING BOARD
An iron and ironing board are located in the wardrobe of your room.
LAUNDRY
Guest laundry facilities are located behind reception with free laundry powder available. Please contact reception for further assistance.
LUGGAGE STORAGE
This service is available to all guests at no charge. Please contact reception to make arrangements.
MAINTENANCE
Should any appliances, fittings or services require attention, please contact reception and we will address the issue as soon as possible.
MALICIOUS DAMAGE
Guests are reminded that the cost of replacement or repair of anytime item, that goes beyond fair wear and tear, and that is caused by the guests or their invited guests will be charged to their account and subsequently charged to their credit card provided at time of check in.
PILLOWS
Spare pillows are located in the wardrobe.
PETS
Assistance animals are permitted onto the property and accommodation areas; no other pets are allowed.
POOL
Pool is open during daylight hours.
POST OFFICE
Australia Post
280-282 Wyndham Street, Shepparton
13 13 18
RECEPTION HOURS
Reception is open 7.30am – 9.00pm Monday to Friday, and 8.00am – 8.00pm on weekends and Public Holidays.
ROOM SERVICE
Room service is available from Angus & Co Bar & Grill – Menu & opening hours are here
Note: A room service fee may apply. Please dial 130 to order.
SMOKING
We are proud to present to you a property that has designated smoke free areas. Smoking is not permitted inside hotel rooms. Please contact reception for a list of designated smoking areas.
SWIMMING POOL
Relax in the outdoor swimming pool located in the courtyard. Open daily during daylight hours. Pool towels can be requested from reception.
TAXI
Please dial (03) 5822 2214 for taxi service and quote your room number.
TELEPHONE
Room to Room – dial 2, followed by the room number required.
For an external line, dial 0.
TOWELS
To help save the environment please leave only the towels you want laundered on the bathroom floor. Towels left hanging to dry will not be replaced. If you require extra towels, please see reception or dial 9.
WI-FI
Complimentary wireless internet is available to all guests. Access details are available from reception.
SECURITY
All rooms are fitted with security devices. We recommend that you ensure that your door is securely closed when leaving your room or before retiring for the night. Please ensure that your vehicle is also locked and that no valuables are left within sight.
SMOKING
All rooms are designated Non-Smoking. Smoking will only be allowed outside the building. Smoking within our motel rooms is considered to be malicious damage. If a room is found to have been used for smoking by the guests or invitees of the guests a minimum charge of $200.00 will be charged to the guests account or credit card supplied at check-in to compensate for:
TOWELS
For extra bath towels please contact reception. Pool towels are located in your room. To help save the environment please leave only the towels you want laundered on the bathroom floor. Towels left hanging to dry will not be replaced.
To contact Reception please dial 9 from your room phone or (03) 5821 3088 from your mobile device.